The following article will provide a guideline on how to setup Proofpoint Essentials. Please read it carefully.
Our Support team are available to help you:
- You can book a deployment call with them here.
- Support contact details can be found here.
Customer mail server setup guides
We have out together some guides with recommended settings for some of the more common mail servers, please select from the list below:
Customers hosted on Proofpoint North America or Europe should refer to the following table for details on configuring and accessing your account. This page is essential for the following on-boarding processes.
“v=spf1 a:dispatch-us.ppe-hosted.com ~all”
“v=spf1 a:dispatch-eu.ppe-hosted.com ~all”
IP Addresses ports 25/389
Email Archive port 143/993
If you have any questions or concerns please contact our support team at firstname.lastname@example.org.
Stage 1 - Validate Your Domain(s) to Use Proofpoint
When adding a new domain to Proofpoint, you must verify the domain with the text record and enable the domain. If these steps are not followed, Proofpoint will reject any email sent to the domain
IMPORTANT: Once the domain has been verified and enabled, you MUST wait 30 to 45 minutes before the domain is available for routing inbound and outbound email.
Configure a TXT Verification\Enable:
1. Log into the Proofpoint website US or EU
2. If you are a reseller, locate the company in question under Customer Management then Customers.
3. Once the company has been selected, click Account Management then Domains then select the Edit pencil icon on far right of the domain name.
4- Once in the Edit Domains menu, ensure that the Domain Purpose is set to Relay and the proper Delivery Destination host name is defined.
5- Click on the Verification Method drop down list and select Verify by TXT record and copy the TXT record provided and click button Verify Now.
6- Ignore the Failed Verification message that appears.
7- Add the TXT record that you just copied in your DNS space for the domain you wish to verify and enable.
8- Depending on provider or TTL, you may need to wait 3600 seconds before proceeding to step 9.
9- Once added to your DNS space, go back to Proofpoint and click into your domain
Account Management then Domains then select the Edit pencil.
10- Click the Verify Now button below and a message will display that the domain has been verified.
11- You will return to the domains list and you can now toggle the switch to enable the domain off to on.
IMPORTANT: Once the domain has been verified and enabled, you MUST wait 30-45 minutes before the domain is available for routing inbound and outbound.